Dispute resolution in the context of sailboat rental can take place in different ways depending on the terms of the rental and the nature of the conflict.

First of all, it is recommended to contact our sales department as soon as possible in order to try to resolve the dispute amicably. If this approach does not result in a satisfactory solution, several options can be considered:

contact our sales department by email
Mediation: it is possible to use an independent mediator, who can help the parties find common ground by facilitating discussions and proposing solutions.
Arbitration: an arbitration procedure may be established if the parties agree to submit their dispute to an impartial third party who will render a binding decision.
Legal recourse: if amicable resolution attempts or alternative procedures fail, it is possible to take legal action to assert your rights before the competent courts.

It is important to note that the terms and conditions for resolving disputes are specified in the rental contract and you should therefore read the terms and conditions carefully before signing.

We would like to assure you that STAR VOYAGE ANTILLES and its entire team, made up of boating professionals, will do everything possible to give you complete satisfaction.